Email Server Connection Report Messages

You can review the connection report messages to diagnose email server connection problems in Web Config.

Message Description
Connection test was successful. Connection to the server is successful
SMTP server communication error. Check the following - Network Settings One of the following has occurred:
  • Product is not connected to a network
  • SMTP server is down
  • Network connection is disrupted while communicating
  • Received incomplete data
POP3 server communication error. Check the following - Network Settings One of the following has occurred:
  • Product is not connected to a network
  • POP3 server is down
  • Network connection is disrupted while communicating
  • Received incomplete data
An error occurred while connecting to SMTP server. Check the following - SMTP Server Address - DNS Server One of the following has occurred:
  • DNS resolution failed
  • Name resolution for an SMTP server failed
An error occurred while connecting to POP3 server. Check the following - POP3 Server Address - DNS Server One of the following has occurred:
  • DNS resolution failed
  • Name resolution for an SMTP server failed
SMTP server authentication error. Check the following - Authentication Method - Authenticated Account - Authenticated Password SMTP server authentication failed
POP3 server authentication error. Check the following - Authentication Method - Authenticated Account - Authenticated Password POP3 server authentication failed
Unsupported communication method. Check the following - SMTP Server Address - SMTP Server Port Number Secure connection (SSL) is unsupported. The communication protocol is unsupported
Connection to SMTP server failed. Change Secure Connection to None. There is an SMTP mismatch between a server and a client, or when the server does not support an SMTP secure connection
Connection to SMTP server failed. Change Secure Connection to SSL/TLS. There is an SMTP mismatch between a server and a client, or the server requests an SSL/TLS connection for SMTP
Connection to SMTP server failed. Change Secure Connection to STARTTLS. There is an SMTP mismatch between a server and a client, or when the server requests a STARTTLS connection for SMTP
The connection is untrusted. Check the following - Date and Time The product’s date and time setting is incorrect or the certificate has expired
The connection is untrusted. Check the following - CA Certificate The product has a root certificate mismatch or a CA Certificate has not been imported
The connection is not secured. The certificate is damaged
SMTP server authentication failed. Change Authentication Method to SMTP-AUTH. Authentication method mismatch between a server and a client. The server does not support SMTP AUTH.
SMTP server authentication failed. Change Authentication Method to POP before SMTP. Authentication method mismatch between a server and a client. The server does not support SMTP AUTH.
Sender's Email Address is incorrect. Change to the email address for your email service. The specified sender’s Email address is wrong
Connection test failed. Check the settings. One of the following has occurred:
  • The email server address or port number is incorrect
  • A timeout has occurred
Cannot access the printer until processing is complete. The product is busy