Product Status Messages

You can often diagnose problems with your product by checking the messages and status icons on its LCD screen. You can also check for errors by selecting Job/Status > Printer Status.

Note: If the LCD screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
Printer error. Turn the power off and on again. For details, see your documentation. Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product, and disconnect any optional installed units. If the error persists, contact Epson for support.
Printer error. For details, see your documentation. Non-printing features are available. The product may be damaged, but features such as scanning are still available. Contact Epson for support.
Cannot print because XX is out of order. You can print from another cassette. Turn the product off and then back on again. Reinsert the indicated paper cassette. If the error persists, contact Epson for support.
HDD error. Turn the power off and on again. If the error continues, contact Epson support. The hard disk drive is damaged. You may not be able to receive faxes (WF-C17590/WF-C20590) or copy or print documents that contain images. Contact Epson for support.
XX is nearing the end of its service life. A consumable part in your product needs to be replaced. Contact Epson for support.
You need to replace the following ink cartridge(s). Confirm the procedure, and then replace them. Replace the indicated ink cartridge(s).
No dial tone detected. (WF-C17590/WF-C20590) Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)
Failed to receive faxes because the fax data capacity is full. Touch the Job/Status at the bottom of the Home Screen for details. (WF-C17590/WF-C20590) Select Job/Status > Printer Status and resolve any errors that are preventing faxes from printing. Make sure the product is connected to a computer and remove any connected external USB devices.
The combination of the IP address and the subnet mask is invalid. See your documentation for more details. There is a problem with the network connection to your product. Set up your product on the network again.
To use cloud services, update the root certificate from the Epson Web Config utility. Access the Web Config utility and update the cloud service root certificate.
Check that the printer driver is installed on the computer and that the port settings for the printer are correct. Make sure the printer port is correctly configured. In Windows, make sure the port is set to a USBXXX setting for a USB connection or EpsonNet Print Port for a network connection.
Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you need help, contact Epson for support.
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