Cleaning the Paper Guide

If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink. If paper does not feed correctly from the rear paper feed slot, you can use a cleaning sheet to clean the rollers.
  1. If printouts are smeared or scuffed, load plain paper in the paper source that you want to clean in this size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).
  2. Select Settings > Maintenance > Paper Guide Cleaning.
  3. Select the paper source you want to clean.
  4. Follow the on-screen instructions to clean the paper guide.
  5. Repeat these steps as necessary until the paper comes out clean. If you are using a cleaning sheet, repeat these steps up to 3 times.
    Note: If the paper is not clean after cleaning several times, try cleaning the other paper sources.
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