clean the print head using a utility on your Windows computer or
Make sure plain paper is
loaded in Cassette 1.
Do one of the following:
Windows: Access the Windows Desktop and
right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click
Mac: In the Apple menu or the Dock, select
System Preferences. Select
Print & Fax,
Print & Scan, or Printers & Scanners, select your
product, and select Options &
Supplies. Select Utility
and select Open Printer
Cleaning. You see a window like this:
Select the cleaning cycle you want to run, based on the
nozzle check pattern.
Click Start to begin the
cleaning cycle. The power light flashes throughout
the cleaning cycle and stays on when the cleaning cycle is
Never turn off the product during a
cleaning cycle or you may damage it.
Check the printed pattern to see if there are gaps in the
Print head is clean
Print head needs
If there are
no gaps, click Finish.
If there are
gaps or the pattern is faint, click Clean to clean the print head again.
If you don’t see any improvement after cleaning the print head
up to 4 times, wait at least 6 hours without printing or longer if
printing. Then try cleaning the print head again. If quality still
does not improve, one of the ink cartridges may be old or damaged
and needs to be replaced.