Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen.

Note: If the screen is dark, press any button on the control panel to wake the product from sleep mode.
LCD screen message Condition/solution
Paper Jam If paper is jammed in the product, follow the instructions in this guide to remove the jammed paper from the indicated area.
Printer Error A serious error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.
Paper Out Load paper, then insert the paper cassette all the way.
Maintenance box is nearing end of its service life. The maintenance box is near the end of its service life.
Maintenance box is at the end of its service life. You need to replace it. You must replace the maintenance box to continue printing.
You need to replace the following ink cartridge(s). Replace the cartridge(s) when you are prompted to do so.
A printer's ink pad is nearing the end of its service life. Please contact Epson Support. The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson to replace ink pads before the end of their service life.
A printer's ink pad is at the end of its service life. Please contact Epson Support. The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
Paper Setup Auto Display is disabled. Some features may not be available. If you disabled the Paper Setup Auto Display setting, you cannot use AirPrint.
Invalid IP address and subnet mask. There is a problem with the network connection to your product.
To use cloud services, update the root certificate from the Epson Web Config utility. Run Epson Web Config and update the root certificate.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from Epson's support website. If you still need help, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
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