You can often diagnose problems with your product by
checking the messages on its LCD screen. You can also press the
help button to see help
information and how-to instructions on the screen.
| LCD screen message | Condition/solution |
|---|---|
| An error occurred while saving. Check and if necessary, change the memory device. | The memory card or external USB device may be damaged. Make sure the memory card or USB device is inserted correctly and meets the specifications for the product. |
| Ink is low. | The ink cartridge is low. You can continue printing until you are prompted to replace the cartridge. Make sure you have the replacement cartridge ready. |
| Ink cartridge(s) are low. Print job may not print completely. | |
| You need to replace the following ink cartridge(s). | The ink cartridge is expended. Replace the cartridge. |
| Printer error. Turn the power off and on again. For details, see documentation. | A fatal error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam or any protective material inside the product. If there is no paper jam or protective material, contact Epson for support. |
| Communication error. Check if a computer is connected. | Make sure the computer is connected to your product and your software is installed correctly. |
| Paper Configuration is set to Off. Some features such as paper size and type settings may be unavailable. For details, see your documentation. | The Paper Configuration setting must be enabled to use AirPrint. |
| The printer's ink pad is nearing the end of its service life. Contact Epson support. | The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, select OK.) |
| The printer's ink pad is at the end of its service life. Please contact Epson support. | The ink pad is at the end of its service life. Turn off the product and contact Epson for support. |
| To use cloud services, update the root certificate from the Epson Web Config utility. | Access your product's built-in Web Config utility and update the root certificate for your product. |
| Combination of IP address and subnet mask is invalid. See your documentation. | There is a problem with the network connection to your product. Check the solutions in this guide. |
| Recovery mode | An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support. |
Note: The ink
pads in the printer collect, distribute, and contain the ink that
is not used on printed pages. During the life of your product it
may reach a condition where either satisfactory print quality
cannot be maintained or the ink pads have reached the end of their
usable life. The Epson Status Monitor, your LCD screen, or lights
on the control panel will advise you when these parts need
replacing. If this happens during the standard warranty of the
product, the exchange of the product or replacement of the pads is
covered under the standard warranty. If the product is out of
warranty, the pads can be replaced by any Epson authorized service
provider. The waste ink pads are not a user-replaceable part.