Paper Jam Problems

If you have problems with paper jams, try these solutions:

  1. Cancel the print job from your computer, if necessary.
  2. Gently pull out any jammed paper from the rear paper feed.

  3. Press the  B&W copy button or the  color copy button to resume printing. If the product lights still show an error, continue with the next step.
  4. Press the  power button to turn the product off.
  5. Lift the scanner unit and remove the jammed paper and any torn pieces.

  6. Lower the scanner and press the  power button to turn the product back on. If the error persists, check the other paper jam solution.
  7. Carefully follow all paper loading instructions when you load new paper.
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