If you cannot start Epson Scan 2 for scanning over a
network, try these solutions:
- If you
cannot scan from your product control panel, make sure you
restarted your computer after installing the product software. Make
sure the Event Manager program is not being blocked by your
firewall or security software.
Note: If you
are using a 5 GHz wireless router, set the router to operate in
dual band (2.4 GHz and 5 GHz) mode. If your router uses a
single network name (SSID) for both the 2.4 GHz and 5 GHz
band, give each band its own network name (SSID) instead, such as
Home Network 2.4 GHz and Home Network 5 GHz. See your
router documentation or contact your internet service provider for
instructions.
- If you are
scanning a large original at a high resolution, a network
communication error may occur. Try scanning again at a lower
resolution.
- If network
communication was interrupted while starting Epson Scan 2, exit
Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2
cannot restart, turn off your product, turn it back on, and try
restarting Epson Scan 2 again.
- Check the
scanner setting and reset the connection if necessary using Epson
Scan 2 Utility:
Windows 10: Click
and select EPSON > Epson
Scan 2 Utility. Make sure your product is selected. If
necessary, select the Other tab
and click Reset.
Windows 8.x:
Navigate to the Apps screen,
select EPSON, and select
Epson Scan 2 Utility. Make sure
your product is selected. If necessary, select the Other tab and click Reset.
Windows (other
versions): Click or
Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2
Utility. Make sure your product is selected. If necessary,
select the Other tab and click
Reset.
Mac: Open the
Applications folder, click
Epson Software, and click
Epson Scan 2 Utility. Make sure
your product is selected. If necessary, select the Other tab and click Reset.
- You may need
to disable the firewall and any anti-virus software on your
wireless router or access point.