Paper Jam Problems in the Paper Cassette

If you see a message that paper has jammed in the paper cassette, follow the steps here or on the LCD screen to clear the jam.

  1. Cancel the print job, if necessary.
  2. Close the output tray.


  3. Pull out and remove both paper cassettes.


  4. Remove the jammed paper.


  5. Make sure the paper you load is under the edge guides.
  6. Keep the cassette flat as you insert it. Insert Cassette 1 (upper cassette) it until the arrows on the right side line up.
  7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
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