Updating Your Watch's Firmware from Your Computer

If you experience problems with your watch, you may need to update the firmware using your computer.

Before updating the firmware, you may also want to backup your workout and activity data to your smartphone using the Epson View app; the firmware update may reset the data and settings stored in your watch's memory.

  1. To download the latest version of your watch's firmware, visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.
  2. Attach the USB charging clip to your watch and to the USB port on the computer on which you downloaded the watch firmware.


  3. Run the downloaded firmware file and follow the on-screen instructions to update the watch's firmware.
    Note: If the firmware updater does not start, make sure the USB charging clip is attached correctly and that you do not have multiple instances of the firmware updater running on your computer.
Parent topic: Solving Problems