Paper Jam Problems in the Paper Cassette

If you see a message that paper has jammed in the paper cassette, follow the steps here or on the LCD screen to clear the jam.

  1. Cancel the print job, if necessary.
  2. Press the  home button, if necessary.
  3. Press the  reset button to close the output tray.
  4. Remove the paper cassette and carefully remove any jammed paper.




  5. Load new paper in the cassette and make sure the paper is under the edge guides.


  6. Keep the cassette flat as you insert it.
  7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
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