Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also press the  help button to see help information and how-to instructions on the screen.

LCD screen message Condition/solution
Ink is low. The ink cartridge is low. You can continue printing until you are prompted to replace the cartridge. Make sure you have the replacement cartridge ready.
Ink cartridge(s) are low. Print job may not print completely.
You need to replace the following ink cartridge(s). The ink cartridge is expended. Replace the cartridge.
Printer error. Turn on the printer again. See your documentation for more details. A fatal error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam or any protective material inside the product. If there is no paper jam or protective material, contact Epson for support.
Cannot change the setting because Paper Configuration is disabled. The Paper Configuration setting must be enabled to use AirPrint.
The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. The ink pad is near the end of its service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, select Dismiss.)
The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support. The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
To use cloud services, update the root certificate from the Epson Web Config utility. Access your product's built-in Web Config utility and update the root certificate for your product.
Paper remains inside because it is placed sideways. Load XX size paper in the XX to remove the paper inside. Load letter- or A4-size paper in the rear paper feed and select Done. Load the removed paper again in the portrait direction, in the center of the rear paper feed.
The combination of the IP address and the subnet mask is invalid. See your documentation for more details. There is a problem with the network connection to your product. Check the solutions in this guide.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
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