If you cannot start Epson Scan 2, try these
solutions:
- Make sure
your product is turned on and any interface cables are securely
connected at both ends.
- If your product is connected to a USB hub, connect
it directly to your computer instead.
- If you scan at a high resolution over a network, a
communication error may occur. Lower the resolution.
- If you are scanning with the ADF, check that the
document cover and ADF cover are closed.
- Make sure
Epson Scan 2 is selected as your scanning program.
- Make sure
your computer is not running in a power-saving mode, such as sleep
or standby. If so, wake your system and restart Epson Scan 2.
- Check the
connection setting and test the connection using Epson Scan 2
Utility:
Windows 10: Click
and select EPSON > Epson
Scan 2 Utility. Make sure the correct product is selected.
If necessary, select the Other
tab and click Reset.
Windows 8.x:
Navigate to the Apps screen and
select Epson Scan 2 Utility. Make
sure the correct product is selected. If necessary, select the
Other tab and click Reset.
Windows (other
versions): Click or
Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2
Utility. Make sure the correct product is selected. If
necessary, select the Other tab
and click Reset.
Mac: Open the
Applications folder, click
Epson Software, and click
Epson Scan 2 Utility. Make sure
the correct product is selected. If necessary, select the
Other tab and click Reset.
- Make sure
you do not have multiple versions of Epson Scan 2 installed. If you
do, uninstall both versions and install one version.
- If you
upgraded your operating system but did not reinstall Epson Scan 2,
try reinstalling it.
- If the user
restriction feature (Access Control) is enabled, a user ID and
password are required to scan. If you do not know the user ID or
password, contact your administrator for assistance.