Cleaning the Paper Rollers

If you encounter issues with paper feeding from the cassettes, clean the paper rollers inside your product.
  1. Turn off the product.
  2. Unplug the power cable.
  3. Disconnect any connected cables.
  4. Slide out the paper cassette and remove any loaded paper.

  5. Place the product on its side as shown.

    Warning: Be careful not to trap your fingers under the product.
  6. Use a soft, moist cloth to clean the cassette rollers shown here. Gently rotate the rollers to clean them completely.

  7. Return the product to its normal position.
    Do not leave the product on its side for an extended period of time. Ink may leak.
  8. Replace the paper, slide in the paper cassette, and connect the power cable and any interface cables.
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