If you have problems feeding paper, try these
solutions:
- If paper does not feed for printing, remove it from
the rear feed slot or cassette. Reload it, then adjust the edge
guides. Make sure the paper stack is not above the arrow mark on
the edge guides inside the cassette or rear feed slot.
- Place the product on a flat surface and operate it
in the recommended environmental conditions.
- Be sure to
insert the paper cassette all the way into your product.
- If multiple
pages feed at once, remove the paper, fan the edges to separate the
sheets, and reload it.
- Do not load
more than the recommended number of sheets. For
plain paper, do not load paper above the arrow mark on the edge
guides.
- Make sure
your paper meets the specifications for your product.
- If paper
jams when you print on both sides of the paper, try loading fewer
sheets.
- Make sure
the paper size and paper type settings are correct for the paper
source.
- Run the paper guide cleaning utility to clean the
paper path.
- If paper
does not feed correctly after replacing the maintenance rollers,
make sure you installed the maintenance rollers correctly.
- If you
installed an optional paper cassette unit, be sure to enable the
cassette unit in the printing software.
- If your
product pauses during printing, make sure the front cover is
closed.
- The
maintenance rollers may be at the end of their service life. Check
the maintenance roller status and replace them if necessary.
- Do not use short-grain paper with a width less than
.413 inches (105 mm).
- For best
results, follow these guidelines:
- Use new,
smooth, high-quality paper that is not curled, creased, old, too
thin, or too thick.
- Load paper
in the cassette printable side down.
- Do not load
binder paper with holes in the cassette.
- Follow any
special loading instructions that came with the paper.
- Use long-grain paper. If you are not sure what type
of paper you are using, check the paper packaging or contact the
manufacturer to confirm the paper specifications.