Cleaning the Paper Guide

If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink. If paper does not feed correctly from the rear paper feed slot, you can use a cleaning sheet to clean the rollers.
  1. If printouts are smeared or scuffed, load plain paper in the paper source that you want to clean in this size: A3 (11.7 × 16.5 inches [297 × 420 mm]).
  2. Press the  home button, if necessary.
  3. Select Maintenance > Paper Guide Cleaning. You see a screen like this:

  4. Select the paper source you want to clean and select Start.

  5. Do one of the following:
    • If the paper came out clean, select Finish.
    • If the paper did not come out clean, select Run to clean the paper guide again. Repeat these steps as necessary until the paper comes out clean. If you are using a cleaning sheet, repeat these steps up to 3 times.
    Note: If the paper is still smeared or scuffed, repeat these steps to clean the other paper sources.
Was this page helpful? Yes or No.
Privacy Policy | Your California Privacy Rights | Terms of Use