If you see
ink on the back of a printout, you can clean the paper guide
rollers to remove any excess ink.
printouts are smeared or scuffed, load plain paper in the paper
source that you want to clean in one of these sizes: Letter
(8.5 × 11 inches [216 × 279 mm]) or
A4 (8.3 × 11.7 inches
[210 × 297 mm]).
Press the home button, if
Maintenance > Paper Guide Cleaning.
the paper source you want to clean.
the on-screen instructions to clean the paper guide.
these steps as necessary until the paper comes out clean.
Note: If the paper
is still smeared or scuffed, repeat these steps to clean the other