Cleaning the Print Head Using a Computer Utility

You can clean the print head using a utility on your Windows computer or Mac.

Make sure there are no errors on the LCD screen.
Load a few sheets of plain paper in the product.
Do one of the following:
- Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
- Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
Select Head Cleaning. You see a window like this:
Click Start to begin the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished.
Caution:

Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print.
When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print.
Check the printed pattern to see if there are gaps in the lines.
Print head is clean

Print head needs cleaning
- If there are no gaps, click Finish.
- If there are gaps or the pattern is faint, click Clean to clean the print head again.

If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson.