If incorrect characters appear in your prints, try these
solutions before reprinting:
- Make sure
any cables are securely connected at both ends.
- In Windows,
delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the
printer settings window, and cancel any stalled print jobs.
- If your
product is connected to a USB hub, connect it directly to your
- If your
computer entered sleep mode the last time you printed, the next
print job after your computer exits sleep mode may contain garbled
characters. Print your document again.
- If incorrect
characters still appear in your prints, try connecting your product
using a different cable.
- Windows or Mac: Make sure you
are using the printer software for this product. Check the product
name at the top of the driver window.
- If you are using the PostScript printer software, EPS files
created in binary format may not print correctly. Try creating the
file in ASCII format instead.
- If you are using the Windows PostScript printer software, the
product cannot print binary data if it is connected to the computer
using a USB cable. Try selecting ASCII or TBCP as
the Output Protocol setting on the
Device Settings tab in the printer properties.
- If you are using the Windows PostScript printer software,
select the appropriate substitution fonts on the Device Settings
tab in the printer properties.