Product Status Messages

You can often diagnose problems with your product by checking the messages and status icons on its LCD screen.

Note: If the LCD screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
Printer error. Turn on the printer again. See your documentation for more details. Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product. If the error still persists, contact Epson for support.

If you see any of the following error codes, make sure you have not exceeded the loading capacity for any paper source:

  • 000181
  • 000184
Paper out in XX. Load the size and type of paper in the indicated paper source.
Too many paper cassette units are installed. Turn the power off and uninstall the extra units. See your documentation for details. You can install one optional paper cassette unit. Remove any extra units.
Cannot print because XX is out of order. You can print from another cassette. Turn the product off and then back on again. Reinsert the indicated paper cassette. If the error persists, contact Epson for support.
You need to replace Ink Supply Unit. Replace the ink pack.
Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. AirPrint is not available when the Paper Setup Auto Display setting is turned off. Change the Paper Setup Auto Display setting to On.
The combination of the IP address and the subnet mask is invalid. See your documentation for more details. There is a problem with the network connection to your product. Set up your product on the network again.
To use cloud services, update the root certificate from the Epson Web Config utility. Access the Web Config utility and update the cloud service root certificate.
Check that the printer driver is installed on the computer and that the port settings for the printer are correct. On a Windows computer, go to Control Panel > Hardware and Sound > Devices and Printers. Right-click the printer and select Printer Properties. Make sure the printer port is selected correctly in the Ports tab. Select the USBXXX setting for a USB connection or EpsonNet Print Port for a network connection.
Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support.
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