If pressing the 
start or scan button on your scanner
does not start a scan, try these solutions:
- Restart your computer.
- Make sure your scanner is turned on and any interface cables are securely connected at both ends.
- If you are connecting your scanner over a network, make sure the Wi-Fi connection is working correctly. Try turning the wireless router off and on again, and make sure the router cable is securely connected.
- If you are connecting your scanner via USB, use only the USB cable that came with the scanner. Make sure it is connected directly to your computer and not to a USB hub.
- For Wi-Fi scanning, confirm that your scanner is paired with your computer. Click Change on the main Epson ScanSmart screen and select the scanner you want to use.
- Make sure your scanner is not connected to another computer via USB. A USB connection takes priority over a Wi-Fi connection.
- Make sure Epson ScanSmart is installed correctly. Reinstall the software, if necessary.