Characters are Not Recognized During Conversion to Editable Text (OCR)

If characters in your scanned images are not recognized during OCR conversion, try these solutions:

• Make sure your original is loaded straight on your product.
• Use an original with clear text.
• Receipts made of thermal paper may deteriorate faster. Scan them as soon as possible.
• When saving scanned images as searchable PDFs, make sure the correct OCR language is selected.
• When using Invoice/Receipt Manager, select Settings > Currency and Language and make sure the correct OCR language is selected.
• Select Settings > Scanner Settings > Scan Settings, adjust the following settings, and try scanning again:
  • On the Main Settings tab, make sure you select the correct Image Type for your original.
  • On the Main Settings tab, set the Resolution between 200 and 600 dpi.
  • On the Advanced Settings tab, select Text Enhancement and choose a setting.
    Note: The Text Enhancement setting depends on the selected Image Type.
  • If the Image Type is set to Black & White, adjust the Threshold setting on the Advanced Settings tab. (The Image Option must be set to None.)