Cleaning the Paper Rollers

If you encounter issues with paper feeding properly from the cassettes, clean the paper rollers inside your product.
  1. Turn off the product.
  2. Unplug the power cable.
  3. Disconnect any connected cables.
  4. Remove both paper cassettes.


  5. Place the product on its right side.


    Warning: Be careful not to trap your fingers under the product.
  6. Use a soft, moist cloth to clean the cassette rollers shown here. Gently rotate the rollers to clean them completely.


  7. Return the printer to its normal position.
    Caution:
    Do not leave the product on its side for an extended period of time. Ink may leak.
  8. Insert the paper cassettes into your product.
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