If you have sent a print job and nothing prints, try
these solutions:
- Make sure
your product is turned on.
- Make sure
any interface cables are connected securely at both ends.
- If you
connected your product to a USB hub, make sure it is a first-tier
hub. If it still does not print, connect your product directly to
your computer instead of the hub.
- Make sure the printer status is not offline or
pending.
- Run a
product check to see if a test page prints. If the test page
prints, check to see if your product software is installed
correctly.
- Make sure
your system meets the requirements for your operating system. If
you are printing a high-resolution image, you may need more than
the minimum requirements. If necessary, increase your system's
memory.
- In Windows,
make sure your product is selected as the default printer.
- In Windows,
make sure the printer port setting matches the printer connection
port.
- In Windows, delete all jobs from the Windows
Spooler. Click Print Queue on the
Maintenance tab in the printer settings window, and cancel any
stalled print jobs.
- On a Mac,
make sure the printer is added to the printer list.
- On a Mac, make sure the printer is not paused.