If your scanning software does not operate correctly, try these
solutions:
- Make sure
your computer has adequate memory and meets the system requirements
for your operating system.
- Make sure
your computer is not running in a power-saving mode, such as sleep
or standby. If so, wake your system and restart your scanning
software.
- Make sure
the product is turned on.
- Make sure
the connection between the product and your computer is
secure.
- If you
upgraded your operating system but did not reinstall your scanning
software, try reinstalling it.
- In Windows, be sure that the product is listed under
Imaging Devices in the Device
Manager.
- Make sure the scanning software is installed.
- Use the USB cable that came with the scanner.
- Connect the
product directly to the computer. The product may not work properly
when connected through a USB hub/switch.
- If you are
using a TWAIN-compliant program, make sure that the correct product
is selected as the Scanner or
Source setting.
- Check that the Wi-Fi connection is working correctly. Try
turning the wireless router off and on (DS-80W).
- Make sure another computer is not connected to the scanner
using a USB cable. A USB connection takes priority over a Wi-Fi
connection. If another computer is connected by USB, disconnect
it.
- If you are using a Mac computer, make sure you select the
network that has priority on it.