You can often diagnose problems with your product by checking the messages on the LCD screen.
| LCD screen message | Condition/solution |
|---|---|
| Cannot recognize ink cartridges.
Try installing again. |
Remove and reinsert the ink cartridge. If the message persists, insert a new ink cartridge. Make sure the ink cartridges are at room temperature. Make sure you are using genuine Epson ink cartridges. |
| Ink is low. | The ink is low. Make sure you have a replacement ink cartridge handy. |
| The maintenance box is not recognized. Install it correctly. | Remove and reinsert the maintenance box. If the message persists, insert a new maintenance box. |
| There is not enough space in maintenance box to perform head cleaning. You can continue printing until replacement is required. | The maintenance box does not have enough capacity to store ink discharged in print head cleaning. Do not perform head cleaning until you replace the maintenance box with a new one. The used maintenance box may be reinstalled after cleaning is completed. |
| Command Error
Check the printer driver setting. |
Select Cancel to stop printing. Make sure that the printer driver you are using supports your product. |
| Scanner Error
Refer to manual for details. |
Release the scanner transportation lock as described in your scanner's User's Guide. Turn the printer and scanner off and on. If the message persists, contact Epson for support. |
| Recovery Mode | The printer restarted in recovery mode because the firmware update failed. Make sure the computer and printer are connected via USB and try updating the firmware again. |
| Maintenance Request
Replace Parts Soon/End of Parts Service Life (maintenance request code) |
A part used in the printer is nearing or at the end of its service life. Contact Epson for support and provide them with the displayed maintenance request code. The error persists until you replace the requested part. |
| Printer Error
Printer error. Turn the power off and on again. If the problem persists, contact Epson Support. (printer error code) |
Turn off the printer, disconnect the power cable from the outlet and from the printer, and reconnect it. Turn on the printer again. If the message persists, contact Epson for support and provide them with the displayed printer error code. |