| Printer error. Turn the power off and on again. If the
problem persists, contact Epson Support. |
Turn the product off and then back on again. If the
error persists, check for and remove any jammed paper or protective
materials from the product. If the error still persists, contact
Epson for support. |
| Paper out in XX. Load paper and touch OK. XX/XX |
Load the size and type of paper in the paper source
indicated. |
| You need to replace Ink Cartridges |
Replace the indicated ink cartridges. |
| Paper Setup Auto Display is set to Off. Some features
may not be available. For details, see your documentation. |
AirPrint is not available when the Paper Setup Auto Display setting is disabled.
Change the Paper Setup Auto
Display setting to On. |
| No dial tone is detected. |
Make sure the phone cable is connected correctly and
the phone line works. If you connected the product to a PBX
(Private Branch Exchange) phone line or Terminal Adapter, change
the Line Type setting to
PBX. If you still cannot send a
fax, turn off the Dial Tone
Detection setting. (Turning off the Dial Tone Detection
setting may cause the product to drop the first digit of a fax
number.) |
| The combination of the IP address and the subnet mask
is invalid. See your documentation for more details |
There is a problem with the network connection to your
product. Set up your product on the network again. |
| To use cloud services, update the root certificate from
the Epson Web Config utility |
Access the Web Config utility and update the cloud
service root certificate. |
| Check that the printer driver is installed on the
computer and that the port settings for the printer are
correct. |
Make sure the printer
port is correctly configured. In Windows, make sure the port is set
to a USBXXX setting for a USB
connection or EpsonNet Print Port
for a network connection. |
| Check that the printer driver is installed on the
computer and that the USB port settings for the printer are
correct. |
| Recovery mode |
An error has occurred during firmware updating. Connect
your product using a USB cable and try downloading the Firmware
Update from the Epson support site. If you still need help, contact
Epson for support. |
| DNS error. Check DNS settings. |
A communication error during scanning to a shared
folder over a network has occurred. Try the following:
- Make sure the computer you are scanning to is turned
on and not in sleep mode.
- Temporarily disable the computer's firewall and
security software, then try saving a scan over the network again.
If successful, check your security software settings.
- Check the computer's network type to make sure it is
not set to Public; you cannot save a scan to a shared folder over a
public network. Click the link to "Cannot Save a Scan to a Shared
Folder Over a Network" below for instructions.
- Make sure the shared folder path matches the path
registered to your product contacts list.
- Make sure the IP address of the computer is correct.
If using DHCP, obtain the IP address again. If using a static IP
address, change the computer name in the shared folder path to the
IP address and try again. (For example, change \\EPSON02\SCAN to
\\192.168.xxx.xxx\SCAN)
- Make sure the DNS setting is correct, and that the
computer name and IP address match when the DNS server management
table is updated. Contact your network administrator.
|
| Authentication error. Check the authentication method,
authenticated account, and authenticated password. |
An authentication error during scanning to a shared
folder over a network has occurred. Make sure the computer's user
name and password are correct and match those registered to your
product contacts list. Also make sure the password has not
expired. |
| Communication error. Check the Wi-Fi/network
connection. |
A wireless communication error during scanning to a
shared folder over a network has occurred. Try the
following:
- Make sure the path to the shared folder matches the
path registered to your product's contact list.
- Make sure you enabled access rights to the shared
folder in the folder Properties when you created the shared folder.
See the link below for instructions on creating a shared folder
using the correct properties.
- Windows: Make sure the Use Microsoft network sharing setting is
enabled in Web Config. Select Network > MS
Network to access the setting. See the link below for
instructions on accessing Web Config.
|
| The file name is already in use. Rename the file and
scan again. |
A file of the same name already exists in the shared
network folder you are trying to scan to. Change the filename, or
move or deleted files as necessary and try scanning to the shared
folder again. |
| Scanned file(s) are too large. Only XX pages have been
sent. Check if the Location has enough space. |
The storage on the computer you are trying to scan to
does not have enough space to store your scan. Increase the free
space and try again. |