Cleaning the Paper Guide

If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink.
  1. Make sure there are no errors on the LCD screen, the CD/DVD tray is not inserted for printing, and the output tray is extended.
  2. Load plain paper in one of these sizes: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).
  3. Press the  home button, if necessary.
  4. Select Maintenance. You see a screen like this:


  5. Scroll down and select Paper Guide Cleaning.
  6. Follow the on-screen instructions to clean the paper guide.
  7. Repeat these steps as necessary until the paper comes out clean. If the paper is still smeared with ink, follow the next steps.
  8. Turn off the product.
  9. Unplug the power cord, and then disconnect it from the product.
  10. Raise the control panel all the way.


  11. Slide out the output tray.


  12. Gently wipe the two white rollers using a soft, moist cloth.


  13. Connect the power cord.
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