If your product has trouble finding or connecting to a
wireless router or access point, try these solutions:
- If you are
connecting the product via Wi-Fi Protected Setup (WPS) and the
Wi-Fi icon on your product's LCD screen is not lit or does not
appear, make sure you select one of the WPS options from the
product control panel within 2 minutes of pressing the WPS button
on your router.
- Make sure to
place your product within contact range of your 2.4 GHz router or
access point. Avoid placing your product near a microwave oven, 2.4
GHz cordless phone, or large metal object, such as a filing
Note: If you
are using a 5 GHz wireless router, set the router to operate in
dual band (2.4 GHz and 5 GHz) mode. If your router uses a
single network name (SSID) for both the 2.4 GHz and 5 GHz
band, give each band its own network name (SSID) instead, such as
Home Network 2.4 GHz and Home Network 5 GHz. See your
router documentation or contact your internet service provider for
- Verify that
your router or access point is operating correctly by connecting to
it from your computer or another device.
- Print a network connection report and check the
codes and messages on the report to help determine the cause of the
- You may need
to disable the firewall and any anti-virus software on your
wireless router or access point.
- Try restarting your router following the
instructions in your router documentation.
Note: If you
are reading these instructions online, you will lose your Internet
connection when you restart your router.
- Check to see
if access restrictions, such as MAC address filtering, are set on
the router or access point. If access restrictions are set, add
your product's MAC address to your router's address list.
To obtain your product's MAC address, print a
network status sheet. Then follow the instructions in your
router or access point documentation to add the address to the
- If your
router or access point does not broadcast its network name (SSID),
follow the instructions that came with your product to enter your
wireless network name manually.
- If your
router or access point has security enabled, determine the kind of
security it is using and any required password or passphrase for
connection. Then make sure to enter the exact WEP key or WPA
- Check if
your computer is restricting the available wireless channels. If
so, verify that your wireless access point is using one of the
usable channels and change to a usable channel, if necessary.
- If you cannot connect your product to a device using
Wi-Fi Direct, you may have exceeded the maximum number of devices
connected to your product (8). Print a network status sheet or
access Web Config on the browser for your device and check the
number of connected devices. If 8 devices are already connected,
disconnect a device by deleting the product's SSID from the Wi-Fi
screen of that device. If fewer than 8 devices are connected, check
the accuracy of your other network settings, move your device
closer to your product, and try connecting again.