If you cannot send or receive faxes, try these
solutions:
- If you are
faxing from a computer, use the Epson FAX Utility to send your
fax.
- Make sure
the recipient's fax machine is turned on and working.
- Make sure
paper is loaded correctly in your product.
- Make sure
you have set up your header information and have not blocked your
caller ID. Otherwise, your faxes might be rejected by the
recipient's fax machine.
- If you did
not connect a telephone to your product, set the Receive Mode
setting to Auto so you can
receive faxes automatically.
- Check that
the cable connecting your telephone wall jack to your product's
LINE port is secure.
- Print a fax
connection report using your product control panel or fax software
to help diagnose the problem.
- Verify that
the telephone wall jack works by connecting a phone to it and
testing it.
- Check the Line
Type setting and set it to PBX. If your phone system requires an
external access code to reach an outside line, register the code to
the product and add a # (hash) to the beginning of the phone number
when dialing.
- If you
connected your product to a DSL phone line, you must connect a DSL
filter to the phone jack to enable faxing over the line. Contact
your DSL provider for the necessary filter.
- If you are connected to a DSL phone line, connect
the product directly to a telephone wall jack and send a fax. If it
works, the problem may be caused by the DSL filter. Contact your
DSL provider.
- Try lowering
your product's fax speed setting.
- Make sure
the error correction mode (ECM) setting is turned on if you are
trying to send or receive a color fax.
- If your
telephone line uses call waiting and you have trouble receiving
faxes, turn off call waiting to prevent disruption of incoming
faxes.
- If you have
subscribed to a call forwarding service, the product may not be
able to receive faxes. Contact your service provider for
assistance.
- If the recipient fax machine does not answer your
call within 50 seconds after the product has finished dialing, add
pauses after the fax number to send the fax.
- Check your
inbox and delete faxes after reading or printing them. If the inbox
is full, the product cannot receive faxes.
- Check if the sender's fax number is registered to
the Rejection Number List.
- If you enabled Rejection
Fax options, check if the sender is blocked, did not set up
header information, or is not registered in your contacts list, as
necessary.
- If you
cannot send faxes at a specified time, make sure the date and time
are set correctly on the product.
- If you are receiving faxes using the FAX Utility,
check that your product is registered as a fax product in your
operating system:
Windows: Make sure
the product appears in Devices and
Printers, Printer, or
Printers and Other Hardware. If
the product does not appear, uninstall and re-install the FAX
Utility.
Mac: Select
System Preferences >
Printers & Scanners (or
Print & Scan or Print & Fax) and make sure your product
appears. If your product does not appear, click + and add your product. If the product does
appear, double-click it and make sure it is not paused.
Note: If your
product is connected to a VoIP (Voice over Internet Protocol) phone
line, keep in mind that fax machines are designed to work over
analog phone lines. Epson cannot guarantee that fax transmission
will work when using VoIP.
If your phone line includes voice mail answering
services, calls or faxes may be inadvertently received by your
voice mail service.