If incorrect characters appear in your prints, try
these solutions before reprinting:
- Make sure
any cables are securely connected at both ends.
- In Windows,
delete all print jobs from the Windows Spooler:
- Windows 10: Click
and select (Settings) >
Devices > Printers & scanners. Select your product
name and select Manage >
Open print queue. Right-click the
stalled print job, click Cancel,
and click Yes.
-
Windows 8.x: Navigate to the
Apps screen and select
Control Panel > Hardware and Sound > Devices and Printers. Right-click your
product name, select See what's
printing, and select your product name again, if necessary.
Right-click the stalled print job, click Cancel, and click Yes.
-
Windows 7: Click and select
Devices and Printers. Right-click
your product name, select See what's
printing, and select your product name again, if necessary.
Right-click the stalled print job, click Cancel, and click Yes.
-
Windows Vista: Click and select
Control Panel. Click Printer under Hardware and Sound, right-click your product
name, and select Open. Right
click the stalled print job, click Cancel, and click Yes.
- If your
product is connected to a USB hub, connect it directly to your
computer instead.
- If your
computer entered sleep mode the last time you printed, the next
print job after your computer exits sleep mode may contain garbled
characters. Print your document again.
- Windows or Mac:
Make sure you are using the printer software for this product.
Check the product name at the top of the driver window.