Uninstalling Product Software - Windows

You can uninstall and then re-install your product software to solve certain problems.
  1. Turn off the product.
  2. Close any open programs or applications.
  3. Disconnect any interface cables.
  4. Do one of the following:
    • Windows 10: Click and select  (Settings) > Apps or System > Apps & features. Then select the program you want to uninstall and select Uninstall.
    • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.
      Note: If you see a User Account Control window, click Yes or Continue.
      Select your product again, if necessary, then select OK, and click Yes to confirm the uninstallation.
    • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON, select your product, then click EPSON Printer Software Uninstall.
      Note: If you see a User Account Control window, click Yes or Continue.
      In the next window, select your product and click OK. Then follow any on-screen instructions.
  5. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions:
    • Windows 10: Select Epson Scan 2 and click Uninstall.
    • Windows 8.x/Windows 7/Windows Vista: Select Epson Scan 2 and click Uninstall/Change.
  6. Restart your computer, then see the Start Here sheet to re-install your software.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
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