Cleaning the Paper Guide

If you see ink on the back of a printout or if printouts are smeared or scuffed, you can clean the paper guide roller to remove any excess ink.
  1. Make sure there are no errors on the LCD screen.
  2. Load plain paper in the cassette in this size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).
  3. Press the  home button, if necessary.
  4. Select Maintenance. You see this screen:

  5. Scroll down and select Paper Guide Cleaning.
  6. Follow the on-screen instructions to clean the paper guide.
  7. Repeat these steps as necessary until the paper comes out clean.
Was this page helpful? Yes or No.
Privacy Policy | Your California Privacy Rights | Terms of Use