You can often diagnose problems with your product by checking the messages on its LCD screen.
| LCD screen message | Condition/solution |
|---|---|
| Printer error. Turn on the printer again. See your documentation for details. | A printer error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support. |
| Paper out in XX. | Load paper in the cassette or rear paper feed slot. |
| Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. | The Paper Setup Auto Display option is disabled. You must enable Paper Setup Auto Display to use AirPrint. |
| No dial tone is detected. | Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.) |
| The combination of IP address and the subnet mask is invalid. See your documentation for more details. | There is a problem with the network connection to your product. Check the solutions in this guide. |
| To use cloud services, update the root certificate from the Epson Web Config utility. | Access your product's built-in Web Config utility and update the root certificate for your product. |
| Check that the printer driver is installed on the computer and that the port settings for the printer are correct. | Make sure the printer port
is selected correctly on the Port
tab of the Printer Properties screen (Windows) or the System Properties > USB list (Mac).
Select USBXXX for a USB connection or EpsonNet Print Port for a network connection. |
| Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct. | |
| Recovery Mode | A firmware update has failed. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support. |