You can often diagnose problems with your product by checking the messages on its LCD screen.
|LCD screen message||Condition/solution|
|Printer error. Turn on the printer again. See your documentation for details.||A printer error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.|
|Paper out in XX.||Load paper in the cassette or rear paper feed slot.|
|Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation.||The Paper Setup Auto Display option is disabled. You must enable Paper Setup Auto Display to use AirPrint.|
|No dial tone is detected.||Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)|
|The combination of IP address and the subnet mask is invalid. See your documentation for more details.||There is a problem with the network connection to your product. Check the solutions in this guide.|
|To use cloud services, update the root certificate from the Epson Web Config utility.||Access your product's built-in Web Config utility and update the root certificate for your product.|
|Check that the printer driver is installed on the computer and that the port settings for the printer are correct.||Make sure the printer port
is selected correctly on the Port
tab of the Printer Properties screen (Windows) or the System Properties > USB list (Mac).
Select USBXXX for a USB connection or EpsonNet Print Port for a network connection.
|Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct.|
|Recovery Mode||A firmware update has failed. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.|