Cleaning the Paper Path

If you see ink on the back of a printout, you can clean the paper path to remove any excess ink.
  1. Make sure no product lights are indicating errors.
  2. Load a few sheets of plain paper in the product.
  3. Do one of the following:
    • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and click the Maintenance tab.
    • In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
  4. Select Paper Guide Cleaning.
  5. Follow the on-screen instructions to feed paper through the product.
  6. Check the back of the ejected paper to see if it is clean.
  7. Repeat as necessary until the paper comes out clean.
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