If EpsonNet Setup cannot find your product on a
network, try these solutions:
- Make sure
your product is turned on and connected to your network. Verify the
connection using your product control panel.
- Check if
your network name (SSID) contains non-ASCII characters. Your
product cannot display non-ASCII characters.
- Print a network connection report and check the
codes and messages on the report to help determine the cause of the
problem.
- Make sure
your product is not connected to a guest network.
- If
necessary, reinstall your product software and try running EpsonNet
Setup again:
- Reset your
product's network settings to their factory defaults.
- Windows only: Uninstall your product
software.
- Restart your
router following the instructions in your router documentation.
Note: If you
are reading these instructions online, you will lose your Internet
connection when you restart your router, so note the next step
before restarting it.
- Download
your product software from the Epson website using the instructions
on the Start Here sheet.
- If you have
replaced your router, reinstall your product software to connect to
the new router.
Note: If you
are using a 5 GHz wireless router, set the router to operate in
dual band (2.4 GHz and 5 GHz) mode. If your router uses a
single network name (SSID) for both the 2.4 GHz and 5 GHz
band, give each band its own network name (SSID) instead, such as
Home Network 2.4 GHz and Home Network 5 GHz. See your
router documentation or contact your internet service provider for
instructions.
- Check to see if your wireless router or access point
has an enabled Privacy Separator function that is preventing
detection of your device over the network. See your router or
access point documentation for instructions on disabling the
Privacy Separator function.