Paper Jam Problems Inside the Product

If you see a message that paper has jammed inside the product, follow the steps here or on the LCD screen to clear the jam.

  1. Cancel the print job, if necessary.
  2. Remove any jammed paper from the rear paper feed slot and the ADF.
  3. Lift the scanner unit and remove any jammed paper inside.

    Do not touch the flat white cable or the translucent film inside your product.

  4. Close the scanner unit. Lift the scanner unit up slightly and lower it. When the scanner unit catches, lift it up again and lower it completely.

  5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
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