Cleaning the Paper Guide

If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink.
  1. If printouts are smeared or scuffed, load a few sheets of plain paper in this size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).
  2. Make sure there are no errors on the LCD screen.
  3. Press the  home button, if necessary.
  4. Select Maintenance > Paper Guide Cleaning. You see a screen like this:

  5. Select Start to clean the paper guide.
  6. Repeat these steps as necessary until the paper comes out clean.
Was this page helpful? Yes or No.
Privacy Policy | Your California Privacy Rights | Terms of Use