Cleaning the Print Head Using a Computer Utility

You can clean the print head using a utility on your Windows or Mac computer.
  1. Make sure there are no errors on the LCD screen.
  2. Load a few sheets of plain paper in the product.
  3. Do one of the following:
    • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
    • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
  4. Select Head Cleaning. You see a window like this:


  5. Click Start to begin the cleaning cycle. The  power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished.
    Caution:
    Never turn off the product during a cleaning cycle or you may damage it.
  6. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print.
  7. Check the printed pattern to see if there are gaps in the lines.

    Print head is clean



    Print head needs cleaning



    • If there are no gaps, click Finish.
    • If there are gaps or the pattern is faint, click Clean to clean the print head again.

If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson.

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