Cleaning the Paper Guide

If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink.
  1. If printouts are smeared or scuffed, load a few sheets of plain paper in this size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).
  2. Make sure there are no errors on the LCD screen.
  3. Press the  home button, if necessary.
  4. Select Maintenance > Paper Guide Cleaning. You see a screen like this:

  5. Press the  start button to start cleaning the paper guide.
  6. Repeat these steps as necessary until the paper comes out clean.
Was this page helpful? Yes or No.
Privacy Policy | Your California Privacy Rights | Terms of Use