If you have sent a print job and nothing prints, try
- Make sure
your product is turned on and connected to your computer.
- Make sure
any interface cables are connected securely at both ends.
- If you
connected your product to a USB hub, make sure it is a first-tier
hub. If it still does not print, connect your product directly to
your computer instead of the hub.
- Make sure the printer status is not offline or
- Run a
product check to see if a test page prints. If the test page
prints, check to see if your product software is installed
- Make sure your system meets the requirements for
your operating system. If you are printing a high-resolution image,
you may need more than the minimum requirements. Print the image at
a lower resolution or if necessary, increase your system's
- In Windows,
make sure your product is selected as the default printer and the
printer port setting matches the printer connection port.
- In Windows, delete all jobs from the Windows
Spooler. Click Print Queue on the
Maintenance tab in the printer settings window, and cancel any
stalled print jobs.
- On a Mac,
make sure the printer is added to the printer list and the printer
is not paused.