You can often diagnose problems with your product by
checking the messages on its LCD screen. You can also press the
help button to see help
information and how-to instructions on the screen.
| LCD screen message | Condition/solution |
|---|---|
| An error occurred while saving. Check and if necessary, change the memory device. | The memory card or external USB device may be damaged. Make sure the memory card or USB device is inserted correctly and meets the specifications for the product. |
| Ink is low. | The ink cartridge is low. You can continue printing until you are prompted to replace the cartridge. Make sure you have the replacement cartridge ready. |
| Ink cartridge(s) are low. Print job may not print completely. | |
| You need to replace the following ink cartridge(s). | The ink cartridge is expended. Replace the cartridge. |
| Printer error. Turn on the printer again. See your documentation for more details. | A fatal error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam or any protective material inside the product. If there is no paper jam or protective material, contact Epson for support. |
| Communication error. Check if the computer is connected. | Make sure the computer is connected to your product and your software is installed correctly. |
| Paper Configuration is set to Off. Some features may not be available. For details, see your documentation. | The Paper Configuration setting must be enabled to use AirPrint. |
| The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. | The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, select OK.) |
| The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support. | The ink pad is at the end of its service life. Turn off the product and contact Epson for support. |
| To use cloud services, update the root certificate from the Epson Web Config utility. | Access your product's built-in Web Config utility and update the root certificate for your product. |
| The combination of IP address and subnet mask is invalid. See your documentation for more details. | There is a problem with the network connection to your product. Check the solutions in this guide. |
| Cannot recognize the media. See your documentation for more details about the media. | Make sure the external storage device meets the specifications. |
| Cannot use the inserted Memory Device. See your documentation for details. | |
| Print Head Adjustment Canceled. There is a problem with the print head. Contact Epson Support. | If print quality has not improved after running a nozzle check and cleaning the print head three times, turn off the product and wait at least 6 hours. Then run a nozzle check and try cleaning the print head again. If print quality has still not improved, run a Power Cleaning. If it still has not improved after that, contact Epson for support. |
| Install the Epson Event Manager software on the computer to use this feature. See your documentation for more details. | Make sure Epson Event Manager is installed on your computer. |
| Check the following if a computer is not found.
- Connection between the printer and the computer (USB or network) - Installation of the necessary software - Power supply to the computer - Firewall and security software settings - Search again See your documentation for more details. |
Make sure your product and computer are properly connected and all necessary software is installed. Make sure your computer is turned on. You may need to adjust the settings in your firewall or security software. |
| Check that the printer driver is installed on the computer and that the port settings for the printer are correct. | Make sure the printer port
is selected correctly on the Port tab of the Printer Properties
screen (Windows) or the System
Properties > USB list
(Mac).
Select USBXXX for a USB connection or EpsonNet Print Port for a network connection. |
| Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct. | |
| Access the following or see documentation for details. Select [Dismiss] after confirming it. | Make sure your smartphone is connected for wireless printing. |
| Printing is suspended to avoid printing on mismatched paper. Paper size selected on the paper source setting doesn't match the paper loaded in XX. | Make sure the paper loaded in the cassette matches the
print settings for the cassette. Change the paper settings or print
settings if necessary.
If you do not want to display this message, select If occurs repeatedly and block this message. |
| Printing is suspended to avoid printing on mismatched paper. Paper settings don't match the paper loaded in XX. | Make sure the paper loaded in the cassette matches the
print settings for the cassette. Change the paper settings or print
settings if necessary.
If you do not want to display this message, select Settings > Guide Functions > Paper Mismatch > Off. |
| Paper remains inside because it is placed sideways. Place XX size of paper in the XX. Press "Complete" to remove the paper inside. | Load letter-size paper in the rear paper feed slot and select Done. Reload paper in portrait orientation and center it over the arrow mark at the center of the rear paper feed slot. |
| Recovery mode | An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support. |
Note: The ink
pads in the printer collect, distribute, and contain the ink that
is not used on printed pages. During the life of your product it
may reach a condition where either satisfactory print quality
cannot be maintained or the ink pads have reached the end of their
usable life. The Epson Status Monitor, your LCD screen, or lights
on the control panel will advise you when these parts need
replacing. If this happens during the standard
warranty of the product, the exchange of the product or replacement
of the pads is covered under the standard warranty. If the product
is out of warranty, the pads can be replaced by any Epson
authorized service provider. The waste ink pads are not a
user-replaceable part.