Product Does Not Turn Off

If your product does not turn off, do the following:

  1. Disconnect the AC adapter and the USB cable.
  2. Hold down the   power button and the cancel button at the same time for more than 7 seconds, then release both buttons. The product turns off.
  3. To prevent the print head from drying out, turn your product back on and turn it off again by pressing the   power button.
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