Roll Paper Jam Problems

If roll paper has jammed in the printer, follow the steps here to clear the jam.

  1. Open the cut sheet cover.


  2. Release the central lock and open the roll paper cover.


  3. Cut the paper above the paper feed slot.


  4. Close the roll paper cover and the cut sheet cover.
  5. Remove the jammed paper from the front of the product.


  6. Open the front cover.


  7. Remove any other jammed paper as necessary.


    Caution:
    Do not touch the print head.
  8. Close the front cover.
  9. Turn the printer off and on.
  10. Cut the edge of the roll paper straight horizontally, and reload the roll paper.
    Note: Make sure to cut off any jagged or folded sections of paper.
Related tasks
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