Cleaning the Paper Rollers

If you encounter repeated paper feed issues from the cassette, clean the paper rollers inside the product.
  1. Turn off the product.
  2. Unplug the power cable.
  3. Disconnect any connected cables.
  4. Open the scanner unit.
  5. Make sure the ink tank cap is securely closed.


  6. Close the scanner unit.
  7. Open the front cover until it clicks and slide out the paper cassette until it clicks. Remove any paper.


  8. Place the product on its side with the ink tank on the bottom.


    Warning: Be careful not to trap your fingers under the product.
  9. Use a soft, moist cloth to clean the paper rollers, as shown. Rotate the rollers to clean them thoroughly.
  10. Return the product to its normal position.
    Caution:
    Do not leave the product on its side for an extended period of time.
  11. Replace the paper, slide in the paper cassette, and connect the power cord and any interface cables.
Parent topic: Cleaning and Transporting Your Product