Cleaning the Paper Guide

If you see ink on the back of a printout or if printouts are smeared or scuffed, you can clean the paper guide roller to remove any excess ink.
  1. Make sure there are no errors on the LCD screen.
  2. Load plain paper in the cassette in this size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).
  3. Press the  home button, if necessary.
  4. Press the arrow buttons to select Maintenance. You see a screen like this:


  5. Press the arrow buttons to select Paper Guide Cleaning, then press the OK button.
  6. Follow the instructions on the LCD screen to clean the paper guide.
  7. Repeat these steps as necessary until the paper comes out clean.
Parent topic: Adjusting Print Quality
Related concepts
Print Head Nozzle Check
Related tasks
Cleaning the Print Head Using a Computer Utility
Cleaning the Print Head Using the Product Control Panel