If you have problems scanning over a network, try these solutions:
- If you cannot scan from your product control panel, make sure
you restarted your computer after installing the product software.
Make sure the Event Manager program is not being blocked by your
firewall or security software.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.
- Check the scanning setting assigned in Epson Event Manager.
- If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
- If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
- Check the
scanner setting and reset the connection if necessary using Epson
Scan 2 Utility:
Windows 10: Click
and select EPSON > Epson Scan 2
Utility. Make sure your product is selected. If necessary,
select the Other tab and click
Reset.Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.
Windows (other versions): Click
or
Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2
Utility. Make sure your product is selected. If necessary,
select the Other tab and click
Reset.Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.
- You may need to disable the firewall and any anti-virus software on your wireless router or access point.