Paper Jam Problems Inside the Product

If you see a message that paper has jammed inside the product, follow the steps here.
Warning: Never touch the buttons on the control panel while your hand is inside the product. If the product starts operating, it may cause an injury. Do not touch any protruding parts inside the product.
  1. Cancel the print job, if necessary.
  2. Lift the scanner unit until it clicks into place and remove any jammed paper inside.




    Caution:
    Do not touch the flat white cable or translucent film inside the printer.


  3. Close the scanner unit.
  4. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Parent topic: Solving Paper Problems