Cleaning the Platen and Media Edge Guides

Carefully follow the steps here to clean the platen and media edge guides to remove ink, paper particles, and lint. We recommend cleaning these parts daily.
Caution:
If ink remains on these parts, it could transfer to your printouts. Continued use of your product with ink, paper particles, or lint on these surfaces could damage the print heads or clog the nozzles.
Warning: The after heater may be hot; take care not to burn yourself as you clean your product.
  1. Turn off the product, wait for the LCD screen to turn off, and unplug the power cable from the electrical outlet.
  2. Wait for one minute before continuing.
  3. Open the front cover.
  4. Using a soft cloth lightly dampened with water, wipe side to side over the platen to clean it as shown here. Also remove any lint or dust from the cutter groove in the platen.


    Note: Do not use ink cleaner when cleaning the platen or media edge guides.
  5. Using a soft cloth lightly dampened with water, wipe the media edge guides to clean them. If ink or media glue adheres to the media edge guides, remove them and clean both sides as shown here.


  6. Close the front cover, plug in the power cord, and turn the product back on.
Parent topic: Maintenance
Related tasks
Replacing the Media Edge Guides