Loading Media

Before loading media in your printer, review and follow the media handling guidelines for the best results.
Caution:
Wait until just before printing to load media. This avoids creases in the media that may be caused by the pressure rollers. Creased, wavy, or curled media could cause it to jam inside the printer or contact the print head.
  1. Press the  power button and wait until you see this message on the LCD screen: Load media.
  2. Open the front cover and raise the media loading lever.


  3. Grasp the tabs on the media edge guides and slide them out of the way.


  4. On the back of the product, loosen the right roll core holder locking screw and slide the roll core holder all the way out.


    Note: If the right holder handle shaft is not visible, rotate the handle forward until it stops or the media cannot load properly.


  5. Move the left roll core holder to the correct position for the media roll size you are loading.


  6. Hold down the left roll core holder and tighten the locking screw so the roll core holder does not move.


  7. Place your media on the roll supports temporarily, making sure the printable side of the media on the roll faces the correct direction.


    Printable side out



    Printable side in



  8. On the left side of the product, raise the lift lever to lift the media into position.


  9. Firmly insert the roll core onto the left roll core holder.


    Note: If your roll is too small to lift into place with the lift lever, lift it onto the roll core holder by hand.
  10. On the right side of the product, raise the lift lever to lift the media into position.


  11. Firmly push the right roll core holder into the roll core.


  12. Push the right roll core holder twice to securely insert it into the roll core.


    Note: Make sure the roll core holder is fully inserted into the roll core or media may not feed correctly, may slip during printing, or may cause banding in your printouts.
  13. Hold down the right roll core holder and tighten the locking screw so the roll core holder does not move.


    Note: Make sure the locking screw is fully secured or the roll core holder may move during printing, causing banding in your printouts.
  14. Rotate the handle shown here until part A is hidden from view, then stop turning the handle.


    Caution:
    Once part A is hidden, do not turn the handle further or you may damage the roll core holder. If part A remains visible after turning the handle fully, rewind the handle, loosen the locking screw, and reload the right side of the roll on the product.
  15. Make sure that the left and right sides of the media roll are aligned and realign them, if necessary.
  16. Insert approximately 11.8 inches (30 cm) of media into the opening in the product, then lower the media loading lever.


  17. Confirm that the left edge of the media lays over some portion of the black rectangle on the loading guide label as shown.


    Note: If the media does not lay over the rectangle on the label, reverse these steps to remove the media and load it again. Do not reposition the roll core holders while your media is loaded.
  18. On the front of the product, grasp the media and raise the media loading lever.


  19. Hold the center of the media with one hand and pull it straight forward and down until it is aligned with the bottom edge of the label on the after heater.


    Note: Do not pull media with both hands; the media may become skewed or move around.
  20. Lower the media loading lever to secure the media in place.


  21. On the rear of the product, tap lightly on both ends of the media to check that the tension is even on both sides. If necessary, raise the media loading lever and correct the media tension, then lower the media loading lever.


  22. Grasp the tabs on the media edge guides on both sides and move them to the edges of the media. Adjust the guides so the round holes are centered over the edges of the media as shown.


    Caution:
    If your media is more than 0.02 inch (0.4 mm) thick, leave the media edge guides on the sides of the product or they could damage the print head.
    Note: Make sure to correctly position the media edge guides as shown here or your printouts may contain banding, uneven tint, or stripes. Do not use the media edge guides if the sides of your printouts are smudged or torn.
  23. Close the front cover.


  24. Select your media settings on the control panel.
Related tasks
Viewing and Changing Media Settings
Related references
Media Handling Precautions